FAQ
Barrière Play is the new evolution of our loyalty program. More modern, more digitalized and more exclusive, it has been designed to better reward your loyalty with enhanced statuses, new benefits and a catalog of unique experiences.
The official launch and the switch to Barrière Play will take place on September 1, 2026.
Rest assured, you are not losing anything! Your points accumulated in the old Carré VIP program will be automatically transferred and converted into the new Barrière Play system.
The transition will take place in a completely transparent and automated way on the official launch date, September 1, 2026. A detailed explanatory communication will be sent individually to each customer from July 1, 2026, to present the valuation of their loyalty history.
No, your loyalty is preserved. Upon the transition on September 1, 2026, your status acquired in the old Carré VIP program will be automatically transferred and adapted to the new Barrière Play program.
For more clarity, we have separated the measurement of your status and your rewards: XP: They determine your status level (Bronze, Silver, Gold...). Prime Points: This is your currency to spend in our catalogs.
The XP (Experience Points) accumulated stably determine your status level and associated privileges. They cannot be spent or converted in any way. In contrast, Prime Points are your trading currency, a fluid fund that you use as you wish in our spaces (bars, restaurants, game tokens) or through our reward catalogs.
This is an exclusive high-end digital catalog intended for our Noir and Ultime members. This catalog offers exceptional events with very limited availability
This benefit allows the customer to plan ahead for a specific day during which all of their Prime Points earnings are doubled (Bronze and Silver statuses) or to benefit from dedicated multipliers (Gold status), thereby maximizing the effect of points abundance.
Yes, your new card is available in digital format directly on your Barrière Play app for more simplicity.
You can exchange them for game credits, hotel stays, gourmet meals, or exclusive gifts by visiting your Barrière Play app or in our establishments.
